FAQ

When will my order be shipped?

Orders are processed and dispatched within 1 to 3 business days.

How long does delivery take?

Delivery within the UK typically takes 3 to 6 business days.

Can I return an item if I change my mind?

Yes, you can return your item within 14 days of receipt, provided it’s unused and in its original condition.

Do you offer free shipping?

Yes, we offer free shipping on all UK orders.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Maestro.

Is it possible to have my purchase delivered to a different address if I want to buy a gift?

Absolutely! You can enter a different shipping address at checkout.

Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours if it hasn’t been shipped yet.

How do I contact customer support?

You can reach us via email at support@K9Bonus.shop or call us at +44 2879300433. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM GMT.

Have a question

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Live Chat